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View Monday’s Opening Keynote at CILDC

Monday’s opening keynote address by  Brent Leary, Partner, CRM Essentials,  is now online.

OPENING KEYNOTE — Evolving Community Engagement: What Would Amazon & Google Do?
April 8, 2013 – 8:45 AM – 9:45 AM – Brent Leary, Partner, CRM Essentials

Two of the biggest players in the information world, Amazon and Google, are competitors and role models for libraries. Rebecca Jones interviews our speaker, a customer relationship management (CRM) expert, about Amazon from a customer perspective. Both speakers provide some insights and provocative challenges for those of us in the information business.

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