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Video from CIL 2013: The New Faces of Reference

Topics include the development and implementation of the EPA’s national library network; collaboration, shared viewing, and remote desktop control, and the increasingly online-based nature of reference; partnering to develop a mobile app for a public library system (and how it works for patrons); and both the impetus/history and technical details of developing an app for just-in-time reference desk staffing for a regional university library.