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Internet Librarian: Josh Hanagarne Keynote

Community Engagement: Inspiring Insights & Stories

Josh Hanagarne

“The City Library is a dynamic civic resource that promotes free and open access to information, materials and services to all members of the community to advance knowledge, foster creativity, encourage the exchange of ideas, build community and enhance the quality of life.” Imagine having a client, a homeless person, quote the library’s mission to you. Inspiring? You haven’t heard anything yet! Josh Hanagarne believes in curiosity, questions, strength, and that things are never so bad that they can’t improve. At an imposing 6’ 7”, Josh is a performing strong man (he ties horseshoes in knots!), bookish nerd, devoted family man and a twitchy guy with Tourette Syndrome. Hear Josh’s entertaining stories about libraries and engagement and be ready to return to your library or information service, no matter what type it is, inspired and renewed.

Josh Hanagarne’s Closing Keynote address begins on Wednesday, October 30, 2013 at 3:30PM Pacific time and will be streamed right here.

Watch the Closing Keynote Here

Internet Librarian: Mike Ridley Keynote

Beyond Literacy: Exploring a Post-Literate Future

Mike RidleyReading and writing are doomed. Literacy as we know it is over. Welcome to the post-literate future. From the perspective of a literate person, the idea of a post-literate world seems frightening. It isn’t. At least it needn’t be.

Beyond Literacy views this possibility not as some new Dark Age but instead as a kind of liberation of human ability and interaction. Beyond Literacy is about a positive future. Think about it as a search for Alphabet 2.0.

Not for the faint of heart, you will definitely enjoy this lively and thought-provoking talk!

Mike Ridley’s Keynote address begins on Wednesday, October 30, 2013 at 8:45AM Pacific time and will be streamed here.

Watch the Keynote Here

Internet Librarian: Lee Rainie Keynote

The New Library Patron

Lee Rainie

Lee Rainie

Our always popular speaker Lee Rainie discusses the Project’s new research about those who use the library and those who do not: who they are, what their information needs are, what kinds of technology they use, and how libraries can meet the varying needs of their patrons. This keynote is filled with strategies and opportunities for libraries!

Lee Rainie is the Director of the Pew Internet & American Life Project, a non-profit, non-partisan “fact tank” that studies the social impact of the internet. The Project has issued more than 350 reports based on its surveys that examine people’s online activities and the internet’s role in their lives.

Lee is a co-author of Networking: The New Social Operating System, a book about the social impact of the internet and mobile technology. He is also co-author of four books about the future of the internet, which are based on Project surveys.

Lee Rainie’s Keynote address begins on Tuesday, October 29, 2013 at 8:45AM Pacific time and will be streamed right here.

Watch the Keynote

Internet Librarian: Peter Morville Keynote

Information Inspiration Architecture: The Future of Libraries

Peter MorvilleTo understand the future of the library, we must look beyond its walls, to the tools and contexts–both physical and digital–where learning takes place. In school, where the disruptive innovations of open access and online courses are changing the architecture of education, the “embedded librarian” and the “single search box” aren’t just nice ideas: They’re mission-critical. And, in society, where citizens don’t know how to search, who to trust, or what to believe, our failure to advance information literacy threatens the very fabric of civilization.

Morville connects the dots from ebooks to ecosystems, framing the library as both a cultural keystone and a courageous act of inspiration architecture. This is a story that’s colorful– both kaleidoscopic and contrarian–with an argument that just may change the way you think.

Peter Morville’s Keynote address begins on Monday, October 28, 2013 at 8:45AM Pacific time and the stream will appear right here.

Watch the Keynote

Patricia Martin’s Opening Keynote

Internet Librarian 2010 got underway this morning with Patricia Martin, marketing expert and author of the popular book, Renaissance Generation, sharing her most current research on what we can expect from the coming cycle of re-birth.


A sought after strategist, Martin has worked with clients such as Discovery Channel, Microsoft and Target. She reveals what lies at the beating heart of the social movements forming the next wave of prosperity. Martin understands our challenges and provides solid ideas for how libraries should respond so they are reborn, not left behind. You will learn how to apply the insights to position your library as a critical asset in your community, whether it’s a town, a campus or an organization.

Make It Happen; Get Things Done

How do you make it happen? How do you get things done? Ken Haycock, Director of the School of Library & Information Science at San Jose State University, gave us some pointers this morning. His first comment was, “If you don’t promote yourself, you’re doomed to defend yourself.”

Ken Haycock

According to Haycock, librarians suffer from the curse of high public satisfaction and low expectations. People don’t complain about libraries, so management isn’t motivated to provide libraries with additional resources.

What to do about this? Use influence. Haycock reminded us that influence is different from power and that expertise is highly overrated when looking at influence. Components of influence, based on studies of successful people, are trust (nobody gives money to someone they don’t trust), having a good reputation, integrity, listening rather than talking, caring, self-confidence, and mentoring (and mentoring can be informal). Influence involves being able to enlist the aid and support of others in the accomplishment of a common task.

Leadership, based on influence, is something that librarians should embrace. We all need to be leaders in what we do. The pillars of influence are relationship, intended approach, desired results, and context for the issue, the individual and the organization.

Haycock then moved on to advocacy, which should not be confused with public relations and is not the same as marketing or advertising. Advocacy is planned, deliberate, and sustained. It’s a way of life, designed to develop understanding and support. The rules of advocacy: It’s all about respect. It’s about connecting agendas.

Telling people what we do is ineffective. Aligning our message with our audience’s values is more likely to result in libraries getting what they want. He believes that the idea of public good is dead. It’s public value instead. Prove how libraries provide value for money

But take it further. Librarians should move from being advocates to being at the table. Be where problems are being considered and explain how the library can contribute to solutions. Recognize that people do things for their reasons, not ours. It’s important connect with the values of the people you work with. He also acknowledged that it’s difficult to show value when library services are free. Statistics that mean something to librarians can be interpreted very differently by others. Do high circulation figures equate to people actually reading the books they’ve checked out?

He urged librarians to think about their ROTI (Return on time invested). We can’t afford to continue to be perfectionists in everything we do. Our most precious resource is time, yet we spend hours on things that don’t add value. We need to leverage our strengths, weaknesses, opportunities, and threats to become mo9re strategic. Focus and be courageous; don’t rely solely on intuition because intuition is often wrong.

Consider a 1-page SOPPADA presentation: Subject, Object, Present situation, Proporal, Advantages, Disadvantages, and Actions. A mediocre plan today is better than a perfect plan tomorrow. Frame issues appropriately for your audience. Don’t forget to ask for what you want and don’t whine. The librarian “culture of niceness” leads to us to think of ourselves as victims and to avoid conflict. Neither are what we should be doing or thinking.

Major inhibitors include it’s not my job, feeling you lack competence, talking is not influencing, there are no silver bullets or quick fixes, don’t try to influence everyone (focus on reports and opinion leaders).

Haycock’s final admonitions: To build influence, use evidence, connect agendas, assess time, assess costs, leverage resources, and measure results.