LibConf.com from Information Today

Hold on to your seat because we’ll be “Surfin’ Monterey” at Internet Librarian this year. Make sure you know the words to this year’s theme song and don’t even think we won’t ask you to sing it!

Don’t miss our two evening sessions – the traditional Gaming & Gadgets Petting Zoo on Sunday evening and The Great Web 2.0 Face-Off on Tuesday night.

Despite the growing use of technology to connect to clients it is very important to keep in mind that they are tools to help you maintain and grow a relationship with your customers/clients/stakeholders and are not an end in themselves.

A wealth of information tools suggests the use of technology for customer relations. Ironically, customer service is about relationships not technology. Unfortunately relationships cannot be augmented with software and Internet tools. Nothing takes the place of direct contact and human interaction; our ancestral history is based on this. Further, communication is the single largest issue in customer service and it must be done without technology. So what then are the best methods for retaining clients without technology? They are simply people, procedures and property.

Read on at  Service Isn’t About Technology – destinationCRM.com.

EContent Magazine editor Michelle Manafy on Social Media Ettiquette:

“It’s one thing to have an unwanted guest turn up and wrangle his way in.  It’s another to have someone else controlling the guest list and then making it available for all to see.”

Read the rest of Michelle Manafy’s article at  Social Web Etiquette
or follow @michellemanafy on Twitter.

Earlier today Karyn Silverman, aka @InfoWitch asked for suggestions on archiving all her Computers in Libraries 2010 tweets.   Kate, aka @itsjustkatewondered about the same thing since her method involved using print screen to get hers into reports.

I was about to suggest to them both that they use the TwapperKeeper.com #CIL2010 archive when the alert that @InfoWitch’s export was ready.

While Twitter’s own internal search has improved overtime, its still best suited for small result sets and there are times when it is simply not available or working in a scaled back, near real-time mode.  Services like TwapperKeeper are great because they start gathering the archive the moment someone creates the Notebook.  In the case of #CIL2010, I create it around noon on December 16, 2009 so it has tweets with that hashtag going back to before the conference, and then through the conference, and right up to @InfoWitch’s request this morning.

Even if all you want are your own Tweets, the TwapperKeeper notebook is a good choice.  The Notebook may contain thousands of entries, but the downloaded version is in CSV format so its child’s play to apply a filter in Excel, Open Office, or Google Docs to limit the rows to your own.

If you are going to an event or just want to have easy access to an individual’s Tweets, just head over to TwapperKeeper.com and start a notebook.  One of my personal favorites is the @FakeAPStylebook notebook I created to ensure I didn’t miss any of their snarky gems.