Recent Events

Tag Archives | social media

Surfin’ Monterey

Surfin' MontereyHold on to your seat because we’ll be “Surfin’ Monterey” at Internet Librarian this year.

Make sure you know the words to this year’s theme song and don’t even think we won’t ask you to sing it!

Listen Now

Download MP3

Internet Librarian After Dark

At Internet Librarian 2011 we will have two evening sessions – the traditional Gaming & Gadgets Petting Zoo on Sunday evening  and The Great Web Tools Face-Off on Tuesday night.

On Sunday night we will be gathering in one of the conference center ballrooms for refreshments and a chance to play with and explore gaming systems and new gadgets and gear. This special session is led by gamer/gadget gurus Aaron Schmidt, Amy Buckland (@jambina), Royce Kitts (@roycekitts), Erik Boekesteijn (@erikboekesteijn), and Jaap Van de Geer. Com join our gamers and gadget lovers for an evening of fun and playing. Bring your latest games and gadgets and try out each other’s. Discover if you are a secret guitar hero, winning Wii bowler, or rank as a dancing DDR expert.

On Tuesday night we have The Great Web Tools Face-Off from 7:30 PM until 9:00 PM.

There are tools, tools, tools, but this event features learn, learn, learn while having fun! Our panel has ideas, but be sure to bring yours too! If we want to improve collaborative work, productivity, data representation, and research, what are the best Web tools to use?

The Game Plan!

Three periods of play jam-packed with ideas, tips and tricks — and even penalties and power plays! Team 1 (Blue Jerseys) takes on Team 2 (Red Jerseys) with captains and players while referees keep the pace going, and there is additional color commentary and expert analysis between periods. The game will be fast-paced, so be ready to tweet your cheers.

Service is not Technology

Despite the growing use of technology to connect to clients it is very important to keep in mind that they are tools to help you maintain and grow a relationship with your customers/clients/stakeholders and are not an end in themselves.  Whether a library or a business enterprise, its all about the patron.

A wealth of information tools suggests the use of technology for customer relations. Ironically, customer service is about relationships not technology. Unfortunately relationships cannot be augmented with software and Internet tools. Nothing takes the place of direct contact and human interaction; our ancestral history is based on this. Further, communication is the single largest issue in customer service and it must be done without technology. So what then are the best methods for retaining clients without technology? They are simply people, procedures and property.

Read on at  Service Isn’t About Technology – destinationCRM.com.

Manafy on Social Web Etiquette

The web is atwitter with coverage of Google’s foray into social media with Google Buzz. Gmail users have probably noticed the Google logo-hued talk bubble that muscled its way onto their inboxes in February. For some, Buzz was a welcome addition to the Gmail party.  Others wished they’d had the option to turn it away at the door. It’s one thing to have an unwanted guest turn up and wrangle his way in.  It’s another to have someone else controlling the guest list and then making it available for all to see.

Read the rest of Michelle Manafy’s article at  Social Web Etiquette
or follow @michellemanafy on Twitter.

The #CIL2010 Tweet Notebook

Earlier today Karyn Silverman, aka @InfoWitch asked for suggestions on archiving all her Computers in Libraries 2010 tweets.   Kate, aka @itsjustkate wondered about the same thing since her method involved using print screen to get hers into reports.

@InfoWitch's Question

I was about to suggest to them both that they use the TwapperKeeper.com #CIL2010 archive when the alert that @InfoWitch’s export was ready.

While Twitter’s own internal search has improved overtime, its still best suited for small result sets and there are times when it is simply not available or working in a scaled back, near real-time mode.  Services like TwapperKeeper are great because they start gathering the archive the moment someone creates the Notebook.  In the case of #CIL2010, I create it around noon on December 16, 2009 so it has tweets with that hashtag going back to before the conference, and then through the conference, and right up to @InfoWitch’s request this morning.

Even if all you want are your own Tweets, the TwapperKeeper notebook is a good choice.  The Notebook may contain thousands of entries, but the downloaded version is in CSV format so its child’s play to apply a filter in Excel, Open Office, or Google Docs to limit the rows to your own.

If you are going to an event or just want to have easy access to an individual’s Tweets, just head over to TwapperKeeper.com and start a notebook.  One of my personal favorites is the @FakeAPStylebook notebook I created to ensure I didn’t miss any of their snarky gems.

JD Thomas
Tech Support Manager
Information Today, Inc.

ROI and Social Media

That libraries are jumping into social media with the same joy that small children evince about jumping into swimming pools on hot days is indisputable. Measuring the impact of these social media is another thing altogether. Michael Porter, Communications Manager, WebJunction, and Amanda Clay Powers, Virtual Reference Librarian, Mississippi State University Libraries, walked their audience through the process of analyzing, evaluating, and communicating the value of web presence, while admitting we’re at an early stage for this. Even counting the number of tweets, for example, can be problematic. Transforming numbers into data that means something for the library’s administration, board, and even skeptical co-workers is a greater challenge. I found it interesting that many in the audience were not yet even attempting to write ROI reports on their social media activities. Clearly this is an area that needs much more attention.