If you thought it was challenging to set up an intranet or a wiki in your public or academic library, think about trying it in a law library, where the management is very top-down, and everything is confidential and conservative. But these speakers manged such feats and lived to tell the tale. The process sounded like a long march of small but steady steps, but there was a happy ending.
Helpful things they did:
- Find a library champion.
- Start with the end in mind.
- Keep the technology simple.
- Get the partners involved.
- Do focus groups.
- Identify detractors and give them reasons to support your efforts.
- Spell out the benefits of sharing information this way.
All of this advice is good in any situation where you’re trying to implement change that people are wary of.