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Archive | Internet Librarian

Google’s Dan Russell on Search

According to Google researcher (who also calls himself a cyber-tribal-techno-cognitive-anthropologist) Dan Russell, most people learn how to search from friends (and a little bit from classes) and they remember stories. He tells stories about what he’s learned from searching in his book The Joy of Search (MIT Press) and his wonderful blog (

People have mental models about libraries and what the library does. Is Google omniscient?

How people search, identify, locate, evaluate sources.

How does Google work? Is it: Completely keyword search; Fulltext indexing; Partial text indexing; Link anchors; Blended results; What’s covered in the index?

When he asks people to draw a picture about how search works: 33% have the word “magic” in them.

Without a mental model, you can’t make predictions. What breaks your mental model of Google? It has a staggering amount of books, video, images, and documents.

But there are still difficult questions

What was the population of Japan in 1490?

How much apartment housing should San Francisco have?

It’s good to know what you can and cannot search. You can search on symbols, images

He can search on an image of what looks like an insect bite and surrounding rash on his son’s arm, but it’s not likely to tell him much

There’s an app that will identify mushrooms but how reliable is it? (only survivors get to rate the app)

Aerial photo of building in Palo Alto from years ago– Use time slider on Google Earth


What can you search for? What’s possible? Where to look? Google StreetView, Earth, others

Go through various iterations to get to answer.


He then told two search stories based on his experience, one about a phone number in Warsaw and the other a historical account of Perry on Delos. These are taken from his book and well worth reading.

It’s important to remember that not everything is on the web

Use CTR-F to find on a page. Surprising to me, Dan claims that 90% of people don’t know this trick.

Know the conventions of the culture:

Spoof sites (part of genre of internet culture is creating spoof sites

You tube is where people go to learn – do we know how to point people to high quality videos


The way we’re asking questions is changing

It’s always been a skill

Now it’s a critical skill

An interesting trick to find information about a website without going to the website is to search sitename –site:sitename

Site assessment is a basic skill

EPA Facts ( versus Environmental Policy Alliance

We need to design info systems to support informacy and continual learning

We need to teach our students about how to use all of our information systems

Augment skills of ordinary people

Search is not intuitive.

The latest post on SearchResearch is all about how  and how often searchers fact-checked. Well worth the read!



Erik Boekesteijn interviews IFLA Prez Christine Mackenzie

In the first of stories from around the globe, and showing how global librarianship really is, Erik Boekesteijn from his office at the Royal Library of the Netherlands in The Hague interviews IFLA President Christine Mackenzie, who’s in Melbourne Australia

How did Christine get interested in libraries? She grew up on dairy farm as one of 8 children. Her great loves are reading and cooking. Devoured books so she could be in other people’s lives. She’s been a librarian for over 40 years. Biggest influence on her career:

1.A job exchange in 1990 at the Baltimore public libraries, changed her whole focus about customer service and what libraries could be

2.Did management course and was challenged to do something you can’t do: She jumped out of an airplane (with a parachute on). “Well, then I can do anything.” (Erik still hasn’t parachuted out of a plane

3.Bertelson Foundation of public librarians around the world – led to her interest in international librarianship

IFLA ( has been around for 93 years. What does it mean to library world? It’s the global voice of libraries and very involved in advocacy work.

IFLA Global Vision

Strategic Plan

Structure to support strategy

IFLA Roadmap is transformative

SDGs (U.N. Sustainable Development Goals)– how should we move toward sustainable libraries

Librarians can make people aware of goals. We should all learn about SDGs

Library Map of the World

Her presidential theme: Let’s work together: Great examples of libraries and library associations working together and working together with government and industry. Great barrier to working together is us. We need to have an open mind. Removing the barrier that is us and become part of solution. People loved learning new things when she initiated the 23 Things project in Australia.

Encourages librarians to take what they need from the strategic plan.

We are becoming location agnostic. Librarians’ role in 3D, AR, traditional ways of cataloging, describing may not be appropriate.

She would love to be able to travel again, see other libraries, and talk to colleagues in person. Great advance in virtual conferences and workshops and we’re getting better at it. It is very exciting time.




Resetting the Future at CILIL Connect

Lee Rainie, Pew Research Institute, looks at resetting the future in his opening keynote address at Computers in Libraries Internet Librarian Connect 2020. He shares research on Americans and libraries in crisis times: A major takeaway: People are using technology differently as their lives are upended. What Pew has studied since March and how it affects libraries.

No surprise here: Pew’s research reveals that the U.S. is a nation in the midst of very contentious issues.

Implications of race producing disparate results about COVID, with more minorities getting sick. Economic impact other major part of this story. And this hits lower income adults harder. Majority of Americans support BLM. Conversations about race have gone way up. More participation in protests and not just young and urban folks. Polarization is rampant and public trust in the federal government just keeps getting lower. The good news: Trust in libraries is still high. Pew polls are usually face to face but because of COVID, couldn’t do that, so fewer countries are represented

Americans are worried about voting in the midst of COVID and public has little confidence in tech companies to prevent misuse of their platforms during election.

American increasingly think that climate change is a major threat to the wellbeing of the US but it’s more Democrats than Republicans.

Enormous uptick in use of internet and adults are relying on it. New activities such as parties, watching concerts, going to fitness classes, getting groceries online. And, of course, we’re Zooming more. There’s a lot more gaming.

Libraries: Sanctuary, trusted information resource, family helper, community strengthener, democracy anchor. People rely on librarians to help them navigate our confusing information landscape, particularly when it comes to misinformation about COVID. Made-up news is a bigger problem than many other key issues. There’s a wide partisan gap in who’s getting the fats correct on coronavirus. 59% of lower income people struggle with homework online. Palpable hunger for grassroots solutions, talk honestly with their neighbors. Majority of Americans say the country can always find ways to solve our problems and libraries are institutions of hope.

Halo effect of librarian carries over from publics to other types of libraries. Higher levels of civic engagement now. Libraries are seen as safe havens for diverse conversations. When people are talking to each other via computer it’s not really a conversation. People feel more OK with not being nice to each other. Libraries are in public education business. Solving problems together, shoulder to shoulder, is easy way to foster cooperation and understanding.