Hold on to your seat because we’ll be “Surfin’ Monterey” at Internet Librarian this year.
Make sure you know the words to this year’s theme song and don’t even think we won’t ask you to sing it!
Tag Archives | social media
Internet Librarian After Dark
At Internet Librarian 2011 we will have two evening sessions – the traditional Gaming & Gadgets Petting Zoo on Sunday evening and The Great Web Tools Face-Off on Tuesday night.
On Sunday night we will be gathering in one of the conference center ballrooms for refreshments and a chance to play with and explore gaming systems and new gadgets and gear. This special session is led by gamer/gadget gurus Aaron Schmidt, Amy Buckland (@jambina), Royce Kitts (@roycekitts), Erik Boekesteijn (@erikboekesteijn), and Jaap Van de Geer. Com join our gamers and gadget lovers for an evening of fun and playing. Bring your latest games and gadgets and try out each other’s. Discover if you are a secret guitar hero, winning Wii bowler, or rank as a dancing DDR expert.
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- Photo by Bobbi Newman
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- Photo by Christa Burns
On Tuesday night we have The Great Web Tools Face-Off from 7:30 PM until 9:00 PM.
There are tools, tools, tools, but this event features learn, learn, learn while having fun! Our panel has ideas, but be sure to bring yours too! If we want to improve collaborative work, productivity, data representation, and research, what are the best Web tools to use?
The Game Plan!
Three periods of play jam-packed with ideas, tips and tricks — and even penalties and power plays! Team 1 (Blue Jerseys) takes on Team 2 (Red Jerseys) with captains and players while referees keep the pace going, and there is additional color commentary and expert analysis between periods. The game will be fast-paced, so be ready to tweet your cheers.
Service is not Technology
Despite the growing use of technology to connect to clients it is very important to keep in mind that they are tools to help you maintain and grow a relationship with your customers/clients/stakeholders and are not an end in themselves. Whether a library or a business enterprise, its all about the patron.
A wealth of information tools suggests the use of technology for customer relations. Ironically, customer service is about relationships not technology. Unfortunately relationships cannot be augmented with software and Internet tools. Nothing takes the place of direct contact and human interaction; our ancestral history is based on this. Further, communication is the single largest issue in customer service and it must be done without technology. So what then are the best methods for retaining clients without technology? They are simply people, procedures and property.
Read on at Service Isn’t About Technology – destinationCRM.com.
Manafy on Social Web Etiquette
The web is atwitter with coverage of Google’s foray into social media with Google Buzz. Gmail users have probably noticed the Google logo-hued talk bubble that muscled its way onto their inboxes in February. For some, Buzz was a welcome addition to the Gmail party. Others wished they’d had the option to turn it away at the door. It’s one thing to have an unwanted guest turn up and wrangle his way in. It’s another to have someone else controlling the guest list and then making it available for all to see.
Read the rest of Michelle Manafy’s article at Social Web Etiquette
or follow @michellemanafy on Twitter.
