Exhibitor Spotlight
EBSCO is a leading provider of online research content and AI-enabled search technologies for libraries, healthcare, corporations, and government agencies. It offers comprehensive solutions, including discovery services, research and development, and clinical decision support.
EBSCO was a Diamond Sponsor of Computers in Libraries.
Three Questions
Let’s hear from Chappy Floyd, EBSCO Information Services’ director of SaaS innovation, who attended the Computers in Libraries conference as an exhibitor.
Q: What’s your favorite thing about the Computers in Libraries conference?
A: One of the things I appreciate most about Computers in Libraries is how it brings together librarians, technologists, and industry leaders to discuss real-world applications of technology in information discovery. The conversations at CIL go beyond theoretical discussions—attendees are actively looking for ways to enhance access to information and improve the user experience. This aligns perfectly with what we do at EBSCO, where we focus on making content more discoverable and actionable through platforms like EBSCO Discovery Service (EDS) and our AI-supported research solutions. Seeing the enthusiasm for innovation and engaging in discussions about how AI is transforming information retrieval was a highlight for me.
Q: What do you think are the best ways for exhibitors to draw attendees to their booths?
A: The best way for exhibitors to attract attendees is by showing, not just telling. At EBSCO, we’ve found that hands-on, interactive demonstrations of our AI-supported research solutions—such as the latest advancements in EDS and our personalized research recommendations—spark meaningful conversations. Attendees are looking for practical solutions to streamline research workflows, so offering tailored demonstrations that address their unique challenges makes a big difference. Additionally, engaging with attendees beyond the booth—through thought leadership sessions, discussions on open access initiatives, or AI ethics—helps reinforce the value of the solutions we bring to the table. And, of course, thoughtful giveaways never hurt!
Q: What’s a takeaway from this year’s conference you’d like to share?
A: A major takeaway from this year’s CIL is that AI is no longer a future concept for libraries—it’s a present reality. From search and discovery to automated metadata enhancement, AI-supported tools are reshaping how users interact with information. However, the conversations at CIL made it clear that AI adoption must be thoughtful, transparent, and aligned with the core values of librarianship—ensuring accessibility, accuracy, and ethical use of data. The dialogue around balancing innovation with responsible implementation was one of the most valuable aspects of the conference.
